Technology & support

The systems behind your pharmacy, looked after properly.

A website is only useful while it is fast, secure and working. We host and maintain the sites we build, set up the booking and patient engagement systems behind them, and keep an eye on it all so you can get on with running your pharmacy.

Bright, modern pharmacy interior with stocked shelves
Pharmacist working at a dispensary bench
Hosting, security & care plans

Your site stays fast, secure and up to date.

Every site we build can be hosted and maintained by us on a straightforward monthly care plan — one plan that covers the essentials, with a fixed quote for anything larger.

  • Hosting & SSLReliable hosting with an SSL certificate, kept renewed and correctly configured.
  • Updates & backupsSoftware updates applied and regular backups taken, so problems can be rolled back.
  • Security monitoringWe watch for downtime and suspicious activity and deal with issues as they arise.
  • Content changesOpening hours, services and seasonal pages updated when you ask — flu season, travel clinic, Pharmacy First.
Bookings & patient engagement

Let patients book themselves in.

Phone-only booking loses patients. We set up online booking for the services you actually run — travel vaccinations, flu jabs, consultations, health checks — and connect it to reminders so fewer appointments are missed.

  • Online booking calendars for clinics and consultation rooms
  • Email and SMS confirmations and appointment reminders
  • Repeat prescription request forms that reach the right inbox
  • Newsletter sign-up and patient contact lists, handled with consent in mind

See booking systems we have built

Village Rise Pharmacy website with online booking
Integrations & reporting

Your tools, joined up.

Most pharmacies already use a handful of systems that do not talk to each other. We connect what can sensibly be connected and give you plain-English reporting on what your website is actually doing.

Booking, form and enquiry data flows into the tools you already use, your Google Business Profile stays consistent with your site, and analytics are set up properly with cookie consent handled from the start.

You then get a periodic report in plain English — visits, bookings, enquiries, calls — rather than a dashboard you never open. And when an off-the-shelf tool is the better answer, we say so, even when it is not ours to sell.

We build it, we host it, and we answer the phone when something breaks.

Questions

The practical details.

what owners usually ask us

How quickly do you respond to problems?

We reply within one business day, Monday to Friday, 9:00am to 5:30pm. Urgent issues such as a site being down go to the front of the queue.

What exactly does a care plan include?

Hosting, SSL, software updates, backups, security monitoring and small content changes. Larger pieces of work — a new service page, a redesign — are quoted separately and fixed before we start.

Can you take over a site you did not build?

Usually, yes. We will review it first and tell you honestly whether it is worth maintaining or better rebuilt — and what each would cost.

Are we locked in?

No. You own your domain, your content and your site. If you ever move on, we hand everything over cleanly.

Free consultation

Stop worrying about the technology.

Tell us what you run today and we will suggest a sensible plan for hosting, bookings and support. One business day to a reply, Monday to Friday.